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Network Provider Newsletter

February / March 2020


Care Design NY Covid-19 Response
A memo was distributed on Wednesday, March 11, 2020 to the Care Design NY  Provider Network outlining the precautions and plans that are being executed to ensure the safety of the individuals and families Care Design NY supports, its workforce, provider network and communities. 
PLEASE CLICK HERE for this critical information. 

Monday, March 16: Join the Interagency Council of Development Disabilities Agencies, Inc. (IAC) for a free webinar on infectious diseases.

Care Design NY is proud to observe Developmental Disabilities Awareness Month.  Established in 1987,  Developmental Disabilities Awareness Month serves as a reminder for all to recognize and celebrate individuals with developmental disabilities, as well as raise awareness around the challenges and obstacles they still face.  Care Design NY is committed to sharing the stories and achievements of the individuals we support.  Visit Care Design NY's Facebook page  to see their stories throughout the month. 

Update Your Organization's Service Information Today!
The Care Design Search of Service (CDNY-SOS) empowers Care Design NY Care Managers and the individuals they support with the tools they need to access the services and support they need and want. It also allows for the Provider Relations team to promote your agency and its services, and in turn, increases exposure and referrals. 

Help provide our Care Managers with your most up-to-date service & contact information. CLICK HERE to update your organization's information today!


Did you know Care Design NY offers Mental Health First Aid (MHFA) training to all Care Managers and care management leadership? During the month of February, Care Design NY's Provider Relations Specialist, Gordon Collier, LCSW and Director of Behavioral Health, Michelle Israel, LCSW,  trained nearly 200 Care Manager supervisors, directors and regional directors. Care Design NY's goal is to increase awareness and teach the skills needed to provide initial help and support to individuals who may be developing a mental health or substance use condition or is experiencing a crisis. 

In the Mental Health First Aid course, staff learn risk factors and warning signs for mental health and addiction concerns, strategies for how to help someone in both crisis and non-crisis situations, and where to turn for help.  After becoming a certified mental health first-aider, Care Design Care Managers will:
  • Recognize the potential risk factors and warning signs for a range of mental health problems, including: depression, anxiety/trauma, psychosis and psychotic disorders, substance use disorders, and self-injury.
  • Use a 5-step action plan to help an individual in crisis connect with appropriate professional help. 
  • Interpret the prevalence of various mental health disorders in the U.S. and the need for reduced negative attitudes in their communities. 
  • Apply knowledge of the appropriate professional, peer, social, and self-help resources available to help someone with a mental health problem treat and manage the problem and achieve recovery. 
 Are you interested in having this evidence-based training come to your organization? Reach out to


Network Newsflash

Monthly updates and important information 
for your organization as a Care Design NY Network Provider:

Level of Care Eligibility Determination Updates

Care Design NY will be updating members' Level of Care Eligibility Determination (LCEDs) in March (those with last names beginning A-L) and April (those with last names beginning M-Z). The updated LCEDs will be uploaded to supporting documents in CHOICES and available for provider download.

Health Care Coordination Resources  
CLICK HERE for an informational brochure on the role of the CCO Care Manager for providers, what to expect from the Care Design NY Care Manager, and how providers and Care Managers can work together in coordinating services.



Media Opportunity for Network Providers

Would you or your organization like to be featured in this newsletter or other Care Design NY publications? In order to highlight the support and appreciation at Care Design NY, stories and positive experiences from members, their families and Care Managers, are being gathered throughout the state.  To date, these stories and "shout-outs" have been from individuals, Care Managers or families recognizing Care Managers or providers and organizations.  Now it's your turn! Have you had a particularly positive experience with a Care Design NY member or Care Manager that you'd like to share?  

Care Design NY looks forward to including your story or "shout out" in an upcoming publication, social media post and/or video and enhance how we promote and represent the Care Design provider network in materials and outreach.   

Email your story, "shout-out" or any other ideas to and we will be in touch
about editorial or 
photo-shoot opportunities!


Visit the Provider Relations page on the Care Design NY website for up-to-date resources such as helpful and educational documents for current network providers, Provider Webinar archives, and much more!


Do you have questions or feedback?  

Care Design NY wants to hear from you!  
Contact the Provider Relations team


(518) 235-1888 or (877) 855-3673 for an Emergency after hours (5 pm – 8:30 am business days and 24 hours on weekends and Care Design NY holidays)

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